I totally agree with all "service" dogs being allowed inside all establishments, although I do agree that other pets ~ including goats (!) ~ are made welcome in outside areas i.e. gardens, terraces etc and kept an eye on there. As others have said, I am sure Josep and Lucie will be quite upset to realise they have made this mistake. I wonder if it could have been made by one of the new waiters who are as yet unaware of the law? They will surely know it now!! :rolleyes:

Actually it was a waiter, but he wasen´t sure what to say, and went to ask someone he described as :"the boss". :rolleyes: He came back after a while, with a: "Sorry, but no." :(
I can´t be sure who he has been talking to. But hope to spread some education/awareness, through this forum. :)

It is such a shame that this has happened to you Satori, the bars/restaurants in PP are usually so helpful to disabled people. I do know a young, disabled local lad who has a service dog and am sure his parents would be horrified if this happened to them :(.

CanJosep
 

my husband and I visited Puerto Pollensa in Feb. We tried Can Josep and loved the new venue. Very friendly staff, the food was superb and I am looking forward to our next visit at the end of
I apologise if I have pit this on the wrong thread I will get better.

More info on this website -
Assistance Dogs International : Spain

"Spain
In Spain guide dogs are accepted by law everywhere, ..."


Legislation for Guide Dogs -
Documentos Normativos. Legislación. El perro guía
(the last one 'LEY 1-2014 PERROS ASISTENCIA BALEARES EN CASTELLANO'seems to apply to Majorca)

It does appear that the recognised term for these are 'Assistance Dogs' or in Spanish "perros de asistencia".

As mike_dublin has pointed out there are laws for Guide Dogs in Spain and some areas of Spain also have specific laws for 'assistance dogs' as well e.g. Catalonia (see http://www.assistancedogsinternation...Castellano.pdf ) .

Such a shame that this should happen. :mad:

How do you get a Labrador to not beg for food in such a situation. I'm on my third one and all have had the same problem regarding food. I know, I know - it's they way you bring 'em up:)

Hello Satori,

First of all, I want to apologize about the mistake. I was surprised this morning when I read on the forum about your experience. I did ask my waiter about it, he says he didn't know anything about your MS husband problem. He came last Sunday to ask me about if is allowed to go into the restaurant with a Labrador dog, that was the only question he did ask me, and as you can understand, with this information, I told him to apologize with you but we couldn't allow to come into the restaurant with dogs because can be a problem for the rest of the people.
Of course, if I know anything about your husband's MS, I will be the first person to help you and suply you all your needs. As I say, sorry again for the mistake, and we will invite you to come and visit us and you will be very welcome.
Kind regards,
Josep

Totally what I had thought had happened, and the response I had expected! Always professional.

As you say, precisely the outcome I'd have expected.....an unfortunate misunderstanding. I've always found a simple solution to instances like this - always ask to speak directly to the decision-maker. Such a shame this family had this unfortunate experience, but to the collective relief of all C'an Josep fans, an understandable mistake apologised for with genuine humility.

Nothing less than I would have expected from Josep & staff, always first class as far as my experiences :)

This makes me so happy Joseps is our favourite restaurant and spent nearly all our nights or mornings there whilst in PP last May, as we stay at that end of the Port the walk is about the same as it was to the old restaurant, we are now counting down the days (65) till we can have dinner in the new restaurant which I expect will be the first night! I'm hungry already😄

Apology accepted with no reservations. I had no doubt, it all was a stupid misunderstanding. When I think back, I can see that the waiter might not have known what I was talking about when I said handicap assistance dog/servicedog. But happy that all is cleared. Thank you for your reply Josep.:)

HaHaa
 

Well Clinkham, as Tom says: If I drop the napkin, I have no doubt that Mojo will pick it up and give it to me, but if I drop a sausage, I am not as confident. :D

I thought it might be useful for restaurant owners to see what the vests for service/assistance dogs look like then hopefully this misunderstanding won't happen again. Here are a couple of examples :-


https://farm9.staticflickr.com/8723/...c858fbb1d3.jpgIMG_1653 by lyn.sparkes, on Flickr

https://farm9.staticflickr.com/8723/...3f1b62ba6e.jpgil_fullxfull.400998335_1woi by lyn.sparkes, on Flickr