Trying to help, Where is it your going?? and where have you booked your transfer to?? I have not followed exactly what your problem is??

My only suggestion is that 2 of you get in a taxi and go to get the keys (Taxis always seem very available in PP) while the others wait in a cafe for you

Not the best scenario when you have first arrived and want to settle in but the quickest I think It seems wrong that if the place where you pick up the keys is quite a distance away that someone doesent meet you there

Hope all goes well

Hi
Problems solved thankyou everyone for your advice. The owner is meeting us at the apartment now
Thank goodness!