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Go Back   Pollensa Forum > GENERAL > Using the Pollensa Forum

Using the Pollensa Forum Please use this Forum to discuss using the forum ONLY.

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Old 10-04-2010, 15:17
pollensa's Avatar
Join Date: May 2001
Location: Colchester, UK
Posts: 3,824
Default Lost Password

If you cannot remember your password, please visit Pollensa Forum - Lost Password Recovery Form

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Old 31-01-2014, 12:27
pollensa's Avatar
Join Date: May 2001
Location: Colchester, UK
Posts: 3,824

If you experience any details resetting your password, these are the steps that you need to follow:

1. If you cannot remember your password, please visit Pollensa Forum - Lost Password Recovery Form

2. You will get a screen message: "If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password."
Fill in your Email Address.

3. You will get a screen message: vBulletin Message:
"Your password has now been reset and emailed to you. Please check your email to find your new password. To change your password, please use this form."

4. You will receive an Email subject "Your login details for Pollensa Forum":

Dear xxxx,
You have requested to reset your password on Pollensa Forum because you have forgotten your password. If you did not request this, please ignore it. It will expire and become useless in 24 hours time.

To reset your password, please visit the following page:

When you visit that page, your password will be reset, and the new password will be emailed to you.

Your username is: xxxxx

To edit your profile, go to this page:

All the best,
Pollensa Forum

Click on the link provided in the Email

5. & you will receive another Email subject "Your new password for Pollensa Forum
"Dear xxxxxx,

As you requested, your password has now been reset. Your new details are as follows:

Username: xxxxx
Password: xxxxx

To change your password, please visit this page: http://www.forum.puertopollensa.com/...o=editpassword

All the best,
Pollensa Forum"

Make sure that you copy the sent password EXACTLY including upper & lowercase.
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