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Miscellaneous Use this area ONLY if you can't find a suitable home for your topic. We'll create a new area if necessary and reserve the right to move topics to more suitable areas. Only post regarding the Pollensa area. This is not a forum for general discussion.

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Old 15-07-2011, 15:40
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Default Cash withdrawal in Palma

Sorry if this is in wrong place -
On Sunday, after a week in PP we spent a few days in Palma before flying home. I withdrew cash using Nationwide debit card from a bank machine in the morning and in the afternoon, hubby drew out cash using barclaycard credit card from a totally different bank. When I checked online, both amounts had been debited THREE times!! We have since got refunded but anyone in a similar situation should be sure and check their statements.
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Old 15-07-2011, 18:39
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Were either of the UK banks able to offer an explanation as to what had happened?
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Last edited by Harters; 16-07-2011 at 17:15.
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Old 16-07-2011, 16:36
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I'm going to contact them on Monday. Very glad it was resolved without a lot of hassle
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Old 16-07-2011, 17:45
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We had the same thing happen this week using the Santander bank in the port. I was very concerned that it was fraud and that the machine was dodgy or that the account had been intercepted when I was checking it online, so I had to ring the bank on my mobile and was on for about half an hour so I will be claiming the cost of this back from them! They just kept saying "system error" and could not offer me a real explanation. We have had the money back but the bank did not apologise or show any understanding of how concerned we were. We all know the problems with Santander - we were very happily with A& L for years but frankly this is appallling. This sort of thing simply cannot happen!!

Were you using a Santander bank? Maybe there is a problem with the "system" (whatever the system is) in Spain at present causing these problems?
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Old 17-07-2011, 10:53
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Hubby definitely used Santander ATM. Not sure what mine was but I didn’t think it was Santander and it was in a totally different part of the town. The thing is, we wouldn't have dreamt of getting cash out on a credit card, but because they had taken it out three times from my account, it was showing that I had reached my daily limit.
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Old 17-07-2011, 16:09
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Strange coincidence this - on 9th July I bought petrol from the Repsol garage in Alcudia using a Nationwide credit card. Couple of days later I checked my statement to find that the amount had been taken out three times and later put back twice. Does appear that the system has been throwing wobbleys
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