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Go Back   Pollensa Forum > LIVING & WORKING IN POLLENSA > Living & Working in the Pollensa Area

Living & Working in the Pollensa Area This forum is for any comments, questions and advice about living (permanently or temporarily) and working in the Pollensa area. Aimed at ex-pats, property owners etc.

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Old 05-09-2006, 21:05
Join Date: Feb 2008
Location: oxted, surrey
Posts: 364
Default telefonica

Does anyone know whether it is possible to view your telephone bill on-line? And if so, how do you set it up?
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Old 05-09-2006, 21:06
pollensa's Avatar
Join Date: May 2001
Location: Colchester, UK
Posts: 3,815

Yes it is. However I used our management company to organise our telephone connection and they requested the userid and password. You also need to have some basic Spanish to use the site (or Catalan!). See www.telefonicaonline.com
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Old 13-09-2009, 23:15
Join Date: Sep 2009
Location: Angus, Scotland & Puerto Pollensa
Posts: 67

Since february 2008 our payments to telefonica by direct debit stopped and since then we have received our monthly bills direct to our apartment in the mail. Despite writing and telephoning telefonica ourselves. Also our bank manager has contacted telefonica on 1004 to request they resume the direct debit on our authority. Nothing has brought about any change. Telefonica say "the bank returned the bill unpaid" and the bank say "no bill has been received"???

We are concerned that if we are away from pp over the month end and miss receiving the account then our phone will be cut off - not a happy situation for family visitors. We are keen to reinstate the bank standing order. As a stop gap measure we have registered to get our account from telefonica online.
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Old 14-09-2009, 09:07
med777's Avatar
Join Date: Mar 2008
Location: Scotland and part-time PP
Posts: 398

worth noting...if u do get cut off, u will also lose ur telephone number, which is a pain.

Hope u get it sorted

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Old 14-09-2009, 16:44
eleanor's Avatar
Join Date: Jul 2009
Location: on the coast in Essex
Posts: 1,739

We were cut off although up to date with bills etc. We were told that we didn't uses the phone enough and someone else had requested our number! Very strange system. We didn't bother in the end and now use our mobiles. It became a pain trying to sort the problem and deal with them. They also wanted to charge us again to be re-instated!
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