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Go Back   Pollensa Forum > LIVING & WORKING IN POLLENSA > Living & Working in the Pollensa Area

Living & Working in the Pollensa Area This forum is for any comments, questions and advice about living (permanently or temporarily) and working in the Pollensa area. Aimed at ex-pats, property owners etc.

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  • 1 Post By Sparky
  • 1 Post By Bircho

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  #1  
Old 03-12-2020, 14:00
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Join Date: Dec 2010
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Default Cancelling Movistar Contract

Hi. I have recently had ibred installed with fibre optic and have been trying to cancel my existing Movistar data only line.
I cannot get through to any of the telephone numbers provided on their website, as the phone is hung up each time.
I have tried registering on their website, but the only way of getting into this has to have a number sent to my landline telephone (which I don't have)!
Has anyone else experienced difficulty with this and if so, do you have a number or contact detail which works please?
Thanks
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  #2  
Old 03-12-2020, 17:33
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I had a message from them to say there is a new number 22123, not sure if it will help, good luck .
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Old 03-12-2020, 19:14
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the shop in the port are always very helpful if you can call in they will sort it for you
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Old 03-12-2020, 22:51
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Quote:
Originally Posted by Sparky View Post
I had a message from them to say there is a new number 22123, not sure if it will help, good luck .
Thats the new voicemail number!

Number to ring is +34699991004 and ask for an English speaking operator
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Old 03-12-2020, 23:21
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Quote:
Originally Posted by Bircho View Post
Thats the new voicemail number!

Number to ring is +34699991004 and ask for an English speaking operator
As i said above whenever i have a problem with Movistar I just call in the office in the port and they fix it beats sitting on the phone for hours maybe even days the lady's are so helpful in the shop
I recommend you go in the morning when they open because covid rules means have to wait outside for your turn and some days its busy
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Old 04-12-2020, 00:35
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Default Movistar

Thanks for the number and all the other replies.
I will try the number .
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Old 19-12-2020, 17:34
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When I had a problem I rang 1004. You get a very fast message in spanish inviting you to press various buttons. Ignore it and wait for a pause then say Ingles. After you have done this about 6 times it gets the message and connects you with an English speaking operator. Good luck.
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Old 22-12-2020, 17:31
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Quote:
Originally Posted by Deanscroft View Post
When I had a problem I rang 1004. You get a very fast message in spanish inviting you to press various buttons. Ignore it and wait for a pause then say Ingles. After you have done this about 6 times it gets the message and connects you with an English speaking operator. Good luck.
lol.....how did you find that out??
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