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Go Back   Pollensa Forum > ONCE YOU'RE THERE > Internet, Telephones & Mobile Phones

Internet, Telephones & Mobile Phones Anything on telephones, mobiles, cybercafes, internet, post etc.

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  #1  
Old 07-08-2010, 13:07
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Default Praise for Telefonica

Our internet went down lunchtime yesterday and after a call to Telefonica they send a text message to say that they had logged the complaint and early today we had a visit from an engineer. Ten minutes after he had left, having fixed the problem, we got another phone call to check we were happy, and finally a text to say that the file had been closed. All fixed within 24 hours and on a Saturday too.

Well done Telefonica, you could teach BT a thing or two!
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Old 07-08-2010, 15:00
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They could also teach Europa a thing or two as their Technical Support only work normal office hours Monday to Friday. Too bad if you loose connection late on Friday night as I did! Anyone thinking of switching beware - the grass isnīt always greener on the other side.......
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Old 08-08-2010, 11:02
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Quote:
Originally Posted by alcanadakid View Post
Our internet went down lunchtime yesterday and after a call to Telefonica they send a text message to say that they had logged the complaint and early today we had a visit from an engineer. Ten minutes after he had left, having fixed the problem, we got another phone call to check we were happy, and finally a text to say that the file had been closed. All fixed within 24 hours and on a Saturday too.

Well done Telefonica, you could teach BT a thing or two!
Good too hear something positive about Telefonica for a change.
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Old 08-08-2010, 13:21
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Sounds like they have been ringing in the changes.....
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