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Go Back   Pollensa Forum > ONCE YOU'RE THERE > Internet, Telephones & Mobile Phones

Internet, Telephones & Mobile Phones Anything on telephones, mobiles, cybercafes, internet, post etc.

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  • 4 Post By Luckjon

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Old 10-12-2018, 14:06
Join Date: May 2016
Location: Brentwood UK
Posts: 294
Default Moviestar problems


I have been with Moviestar now for 3 years and had a very good service during this time. I pay monthly from my Spanish bank. Over the summer Moviestar started taking two full payments per month. I have been in email contact with their consumer department who have admitted the fault and promised a refund. But despite numerous emails no refund has been forthcoming.

I just wondered if anyone else had suffered similar problems and how it was resolved. Does anyone know if I can ask the bank to intervene on my behalf (as they do in the UK under the Direct Debit contact)?

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Old 10-12-2018, 14:18
Join Date: Feb 2018
Location: South Northants
Posts: 426

On my sabadell account mobile app I can see each transaction and then attached at the bottom I can see a little pdf attachment of the invoice. I once had 2 Endesa bills and I could see the second one was for a complete stranger. Once you know the bill is in error you can reject it on the spot and it credits you back immediately. I never had any further comeback as I guess Endesa looked a bit more closely at the bill and realised they'd written the wrong IBAN on it?
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Old 14-12-2018, 16:18
Join Date: May 2016
Location: Brentwood UK
Posts: 294

I found the email address for Moviestar customer relations and they resolved the matter immediately with a refund in my account within 24hours.

Should you have any problems in future their address is - escribenos@telefonica.com
sws97sdg, El Gordo, Sparky and 1 others like this.
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