Puerto Pollensa Travel Guide
Before You Go
Flights
Package Holidays
Latest Special Offers!
All-Inclusive Hotels
Hotels & Aparthotels
Private Villas/Apts to Rent
Villa Companies
Local Rental Agents
Cruises
Car Hire
Airport Transfers & Taxis
Travel Insurance
Late Deals!
Currency
Holiday Shopping
Background Info
Language
Books
Events & Fiestas
Climate & Weather
Art & Culture
Flora & Fauna
Links
Discussion Forum
Once You're There
Maps
Airport Directions
Tourist Information
Eating Out
Buses & Trains
Music & Entertainment
Excursions & Days Out
Shopping & Markets
Kids
Beaches
Walking, Cycling
Boat Charters
Sailing/Watersports
Market Place
Boats & Yachts
Property For Sale
Businesses For Sale
Property Services
Local Services
MouseMats & T-shirts
Computers
Internet Services
Virus Protection
PuertoPollensa.com discussion forums

Go Back   Pollensa Forum > ONCE YOU'RE THERE > Internet, Telephones & Mobile Phones

Internet, Telephones & Mobile Phones Anything on telephones, mobiles, cybercafes, internet, post etc.

Like Tree7Likes

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 09-05-2016, 08:38
pollensa's Avatar
Founder
 
Join Date: May 2001
Location: Colchester, UK
Posts: 3,814
Default Anyone in PP with movistar internet problems?

Just wondered if anyone in the port has internet problems? We have family in our apartment & they had no internet yesterday & only for a few minutes intermittently this morning. It's Movistar standard with landline etc. We had lots of issues last year when there was work going on & then got given a new router - ours was years old - but it was all fine at Easter.

Always difficult to sort at a distance!
Reply With Quote
Sponsored Links
  #2  
Old 09-05-2016, 09:21
whaleywanderer's Avatar
*****
 
Join Date: Feb 2008
Location: Puerto Pollensa ;-)
Posts: 1,365
Default

Ours is working fine in the Gomar area.
__________________
Whaley
My Flickr photos
Reply With Quote
  #3  
Old 09-05-2016, 09:26
****
 
Join Date: Sep 2015
Location: Morecambe Lancashire
Posts: 77
Default

Hi
The family in my apartment have had the same, I thought it may have been that they had nt plugged it in properly as the decorator had unplugged it. After seeing your post I am now thinking it may be a problem with Movistar. I have a friend going to look at it this morning, I will let you know the outcome..
I know it is very difficult to sort out when you are in the UK, I was tearing my hair out yesterday as guest not pleased
Reply With Quote
  #4  
Old 09-05-2016, 09:52
Sparky's Avatar
Super Moderator
 
Join Date: Feb 2008
Location: Port de Pollenša
Posts: 17,382
Default

Mine is working OK in the center of the Port .....(touch wood) .
__________________
Living the dream in PP with my glass half full .
Reply With Quote
  #5  
Old 09-05-2016, 09:56
pollensa's Avatar
Founder
 
Join Date: May 2001
Location: Colchester, UK
Posts: 3,814
Default

Quote:
Originally Posted by Family Ordonez View Post
Hi
The family in my apartment have had the same, I thought it may have been that they had nt plugged it in properly as the decorator had unplugged it. After seeing your post I am now thinking it may be a problem with Movistar. I have a friend going to look at it this morning, I will let you know the outcome..
I know it is very difficult to sort out when you are in the UK, I was tearing my hair out yesterday as guest not pleased
Thanks for letting me know. Where is your apartment? Ours is in the Boquer area. I've contacted our management company but I'm not sure what they can do. If we were there we would call movistar from the apt & get the English speaking line & ask them to test it but I think you have to call from the landline in the apt.
Reply With Quote
  #6  
Old 09-05-2016, 10:01
PP76's Avatar
*****
 
Join Date: Feb 2008
Location: South Ayrshire
Posts: 525
Default

Working fine in Llenaire.
Reply With Quote
  #7  
Old 09-05-2016, 10:08
*****
 
Join Date: Nov 2015
Location: Puerto Pollensa
Posts: 709
Default

The copper lines are not working as well as the fibre optic ones.

Could it be due to them changing over from one to the other ?.
Reply With Quote
  #8  
Old 09-05-2016, 10:12
pollensa's Avatar
Founder
 
Join Date: May 2001
Location: Colchester, UK
Posts: 3,814
Default

Quote:
Originally Posted by Molt de Renou View Post
The copper lines are not working as well as the fibre optic ones.

Could it be due to them changing over from one to the other ?.
I did wonder. Think we may need to bite the bullet & change to fibre when we next come out. We did have the note in our letterbox last time saying the fibre optic was now available.
Reply With Quote
  #9  
Old 09-05-2016, 11:11
pollensa's Avatar
Founder
 
Join Date: May 2001
Location: Colchester, UK
Posts: 3,814
Default

Does anyone know what number you have to call Movistar from your landline & get the English speaking engineer? I know we have done it once but I think it's written down in my apt & I'm not there. My brother, who's in our apt, tried the Movistar shop but was told to call the support line in Spanish. Thanks.
Reply With Quote
  #10  
Old 09-05-2016, 11:40
PP76's Avatar
*****
 
Join Date: Feb 2008
Location: South Ayrshire
Posts: 525
Default

Pollensa,
Try 1004

John
Reply With Quote
  #11  
Old 09-05-2016, 11:43
****
 
Join Date: Sep 2015
Location: Morecambe Lancashire
Posts: 77
Default

Quote:
Thanks for letting me know. Where is your apartment? Ours is in the Boquer area. I've contacted our management company but I'm not sure what they can do. If we were there we would call movistar from the apt & get the English speaking line & ask them to test it but I think you have to call from the landline in the apt.


Hi
Our apartment in on Metge Llopis next door to Tango restaurant. I am just waiting for a friend to get back to me who has gone to have a look. I will let you know if he gets it working, otherwise I too will have to try and call Movistar not looking forward to that!

Last edited by pollensa; 09-05-2016 at 12:47. Reason: Closed Quote bracket
Reply With Quote
  #12  
Old 09-05-2016, 12:53
pollensa's Avatar
Founder
 
Join Date: May 2001
Location: Colchester, UK
Posts: 3,814
Default

Thanks for the 1004 - will keep a note.

Meanwhile our Management Company has called Movistar for us but they were asked to visit to check the router etc. & I suspect call direct from our apt. So they are visiting later today.

I expect we'll be signing up for the Fibre Optic option on our next visit. Am just hoping they can install it quickly as we only tend to visit for 7-10 days at a time.

Family Ordonez, is your connection fibre optic or the old style copper wire? Ours is still old style as we've had it for well over 10 years.
Reply With Quote
  #13  
Old 09-05-2016, 13:08
PP76's Avatar
*****
 
Join Date: Feb 2008
Location: South Ayrshire
Posts: 525
Default

Pollensa,
I visited the Movistar office last Tuesday afternoon they said about 10 days for installation, that evening the engineer phoned to ask if they could come the next day which they did and the fibre optic connection is very good.
Reply With Quote
  #14  
Old 09-05-2016, 13:25
*****
 
Join Date: Nov 2015
Location: Puerto Pollensa
Posts: 709
Default

Sometimes, just by unplugging the router (for as long as possible) and plugging it in again, will solve the problem.
Reply With Quote
  #15  
Old 09-05-2016, 13:34
pollensa's Avatar
Founder
 
Join Date: May 2001
Location: Colchester, UK
Posts: 3,814
Default

Quote:
Originally Posted by Molt de Renou View Post
Sometimes, just by unplugging the router (for as long as possible) and plugging it in again, will solve the problem.
That's all been done thanks - apparently it appeared for a few minutes this morning & then went again...
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are Off
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Movistar Internet TV alcanadakid Internet, Telephones & Mobile Phones 22 02-03-2016 08:43
Movistar Fixed Line & Broadband Problems James Internet, Telephones & Mobile Phones 12 11-12-2015 15:05
Movistar douglasg Internet, Telephones & Mobile Phones 5 15-09-2012 08:59
movistar store suzi8 Internet, Telephones & Mobile Phones 6 28-06-2012 10:33
new mobile from movistar Grandad Internet, Telephones & Mobile Phones 5 02-09-2009 15:33


All times are GMT +1. The time now is 06:56.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0
(c) Copyright Holiday Webs Ltd 2011