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Go Back   Pollensa Forum > BEFORE YOU GO > Hotels, Villas & Apartments in Pollensa & Cala San Vicente

Hotels, Villas & Apartments in Pollensa & Cala San Vicente Discuss hotels, aparthotels, private villas, apartments and any other type of accommodation in the Pollensa area including Cala San Vicente. Do add reviews and comments for specific hotels and apartments. Readers find these very useful. However this forum is not a place for advertisements. Check out the 'Advertise' page on the main web site.

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  • 21 Post By CliffB
  • 12 Post By Bekki

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Old 06-10-2017, 16:24
Join Date: Feb 2011
Location: Bedfordshire
Posts: 46
Default Hotel Daina reception

We had unfortunately booked the Hotel Daina through Monarch hotels, who obviously went out of business last Monday. I contacted the Daina on Monday and the booking was still valid,however when arriving on Friday it had been cancelled. I half expected this but thought I might get lucky and the money from Monarch to the Daina had already changed hands. Christina on the Daina reception was fantastic, not only did she have compassion, she then proceeded to pull out all the stops to secure temporary accommodation in the Daina apartments for two nights, then got us our original booking ( a front facing room) for the next five nights all at a discounted price. Fantastic service and I can't speak highly enough of Christina's efforts.
pollensa, PP76, Sparky and 18 others like this.
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Old 06-10-2017, 18:14
Join Date: Apr 2011
Location: Gosforth, Newcastle Upon Tyne
Posts: 310

They are always so accommodating at the reception. It was a really lovely recount of how they have treated you. Have a really great time on holiday.

In the summer of 2016 all EE service had failed for a couple of days at the end of July and they let me use their phone at no charge to check my hoppa pick up time. Maybe an email to the head office would be nice anout your experience and Christina could be acknowledged at the highest level

Last edited by Bekki; 06-10-2017 at 18:17.
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