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Go Back   Pollensa Forum > BEFORE YOU GO > Flights to Palma de Mallorca, Majorca

Flights to Palma de Mallorca, Majorca Anything related to flights to & from Palma and airports (UK & PMI).

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  • 5 Post By lovemallorca
  • 1 Post By smg

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Old 14-11-2013, 12:59
Join Date: Aug 2008
Location: Staffordshire
Posts: 83
Default Lost suitcase

Just wondered if anyone has experience of losing a suitcase with ryanair? I flew out to Palma on the last flight from east mids last week (5th Nov), there were only 21 passengers and apparently six suitcases checked into the hold. Anyway, mine never arrived!
East mids confirmed it was on the aircraft and I was also told it had been scanned as arrived at Palma.
After being sent up to the Ryanair office in departures and then back down to the luggage carousels THREE times with a baby and a four year old in tow I gave up and left the airport, 2 hours after landing and very hot and bothered.
I have got nowhere with Ryanair (the lady i spoke to told me she would call the next day... When i called the office i was informed she had finished for the winter that morning!)
All i now have is a reference number to keep checking until its declared lost after 21 days and I can make a claim for the case and it's contents. I've also read that Ryanair are notorious at not paying up, or making a low offer. So I just wondered if this has happened to anyone else? And wanted to warn people not to pack their favourite/valuable items!
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Old 14-11-2013, 15:10
Join Date: Jun 2010
Posts: 328

That is awful - We have experience of having luggage go astray, and although it was found, I remember the upset only too well.

It may be worth contacting Palma Airport yourself, rather than leaving it to Ryanair.

If it was scanned on arrival at PMI, there is the likelihood that it was picked-up in error, and that it may be returned. The chances are that it would have been someone else on your flight, and that when/if they go back through the airport, they could return it?

I'm sure that you may have already done this, but the telephone number for the Lost & Found Luggage is
+34(0)971 789 456).

Probably not much help, but maybe worth a couple of calls?

I do hope that you find it.
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Old 15-11-2013, 14:35
smg smg is offline
Join Date: Feb 2008
Location: Somewhere sunny
Posts: 400

my windsurf kit was left behind by BA one year, in the ays when they catered for sports participants
the 'lost luggage' luggage people at Palma were very helpful, & located it quite quickly ( back at Gatwick!) & it turned up a day late, with BA having to deliver it to hotel - saved me carting it about

good luck
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