In Praise of Villa Parade
 

've just got home to an ansaphone message from Villa Parade.

When we booked our July/August holiday last year Villa Parade confirmed our booking, including two cars hired with Avis, who offer a Full/Full fuel policy and include two drivers automatically. Ten days before we departed, the final travel documents arrived showing car hire now changed with Record, who operate a Full/Empty fuel policy and charge for extra drivers.

I complained to Villa Parade and they have agreed to the following:-

1) A refund of £70 covering the cost of the additional drivers.
2) I obviously cannot prove how much fuel we used, but Villa Parade has agreed to an increase in the repeat booking discount for next year from the usual £50 to £100.

I've used Villa Parade for years and have to say that this outcome reinforces my belief that they are a good firm to deal with.

I thought that you should know.

Duncan