24-07-2009, 08:09
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Join Date: Feb 2008
Location: Hartlepool
Posts: 21
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DoYouSpain/Auriga Crown cancellation
Good Evening All,
(Posted added to this thread as it may be more relevant)
I am sorry if this causes any panic but received an email from DoYouSpain today telling me my car with Auriga Crown had been cancelled, We travel on Tuesday and are staying at a villa in the country so need a car! Our bargain 230 euro car booked in Oct 08 would be 850 euro for a Smart car from Record, and this was the only one I could find with Record. DoYou Spain did not offer a replacement car or did not have the "bottle" to tell me the new price would be at least 600 Euro more for poor car!). There were potential others in th e market place but running into the thousands!
Have booked a shortened period to keep the costs down and because we will be with my brother we can hopefully manage (as long as his car is honoured, good news its with Record). The email from DoyouSpain is below. They have replied and have offered to pass on any extra charges to Auriga Crown but obviously could not find me a car as replacement even at the higher cost. Won't let this spoil the holiday and I think we will be making more use of the push bikes !
Dear Customer We are writing to inform you that we have received information that AurigaCrown are experiencing serious problems with the availability of vehicles for the summer in their Palma airport office. Due to the current economic climate, they have not been able to purchase all the vehicles they anticipated buying in Mallorca. We have just been notified that, for the above mentioned reason, AurigaCrown have cancelled a large number of bookings for their Palma office. We are sorry to inform you that your booking is one of those affected by this cancellation. We would like to make it clear that we have explored all other options before arriving at this conclusion and the cancelling of your booking is an absolute last resort and not something we have taken lightly. We have advised you immediately on receiving the notification as we want to give our customers as much time as possible to look for an alternative. We would like to clarify that these circumstances have arisen as a result of economic problems within AurigaCrown and is not in any way a consequence of the actions of DoYouSpain. DoYouSpain, as well as many of our customers, have been seriously affected by the situation within AurigaCrown. Please do not hesitate to contact us should you have any further questions or comments. You can contact us by e-mail (info2@doyouspain.com) or by telephone. Our telephone number is (00 34) 964 830 995. Our staff will be more than happy to answer any queries you may have. Kind regards Claire Davis DoYouSpain.com
Last edited by jodave; 24-07-2009 at 08:16.
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