This reply to an e-mail enquiry I sent to record this week
Record has improved their new policy in Malaga, Palma and Alicante in order to fulfill our customers needs.
The vehicle will be provided with a full tank of fuel with the following options:
For
rentals with a duration of 4 or more days, the tank will be provided full and will have to be returned as empty as possible.
For rentals with a duration of less than 4 days, the following options would apply:
*Full-Half: Customer will pay for half a tank of fuel and the vehicle will have to be returned half.
*Full-Empty: Customer will pay for a full tank of fuel and it will have to be returned as empty as possible.
*Full-Full: Customer will have to return the vehicle with a full tank of fuel.
Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection. However, Record Go always guarantees a cheaper fuel price than the one found at the Airport gas station.
Regarding the Full-Half option, Record Go would like to inform that, in the event the vehicle is returned will less fuel than agreed upon collection, the missing fuel plus a 15-euro handling fee will be charged to the customer.
In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a 15-euro handling fee will be charged to the customer.
On the other hand, Record will not refund the difference if you happen to return the vehicle's tank with more fuel. Customers must check the fuel level when collecting the car and if it does not correspond to what it is written on the rental agreement they have to report the office associate so we can amend the rental agreement.
Please note that our prices include:
- Local taxes : VET or IGIC
- Unlimited mileage
- Full Comprehensive Insurance without excess. Our groups Q and Q1 have an excess of 600 EUR.
- Free additional driver in your contract
- The insurance also covers vehicle substitution in case of imperative reasons
- Free cancellation policy
Please note that our prices do not include:
- Fuel error
- Damage to tires and wheels
- Damage to the windshields
- Damage to the underside of the vehicle
- Loss of keys
In order to cover these exclusions, we inform you that there are two alternative options in order to cover all the above cases but the last one.
1. The client will sign a credit card slip allowing us in case of any of the above cases to charge you up to for 300EUR for groups B,C,C1,D and L or 600 EUR for groups E,Q and Q1. This credit card slip will be destroyed at drop off and after the car is checked.
2. The client will pay 4.06 € per day, maximum 49.50€ for groups B,C,C1,D and L or 6.96€ per day , maximum 97.44€ for groups E,Q and Q1. This amount will not be refunded.
Please note that you will contract this additional insurance at the airport when collecting the car.
If you have any further questions, please do not hesitate to contact us again.
Kind regards,
Lupe.
RECORD RENT A CAR
reservas@recordrentacar.com
Car Hire Spain - RECORD RENT A CAR - Car Rental Spain - Majorca, Alicante, Malaga, Tenerife, Fuerteventura, Gran Canaria, Lanzarote
Tel- 902 123 002
Fax- 902 123 004