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Go Back   Pollensa Forum > GENERAL > Accessible Majorca

Accessible Majorca Information about Access in Pollensa and the rest of Majorca for people with limited mobility.

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Old 20-04-2009, 22:23
med777's Avatar
Join Date: Mar 2008
Location: Scotland and part-time PP
Posts: 398
Exclamation ...and the not so accessible Placa Major, Palma

Last week a planned visit to Placa Major in Palma and the surrounding streets with a wheelchair in tow went horribly wrong for us.
I thought the simplest parking place would be the carpark below the the Placa Major and approached it from the seafront, up the Av. Antonio Maura. (This is the road running up the side of the Cathedral)It should have been right turn at C & A's, follow road round, and turn right into the carpark ( This is the entrance at the bottom of la Rambla) NO RIGHT TURN...and no signs telling u how to get into the carpark there. It is simple enuff... except you dont know that till after the fact. ( Basically follow the road round, up la Rambla and do a u-turn and go back down la Rambla, then straight over into the carpark)
We parked under la Rambla and walked back down to the entrance to Placa Major. You are facing the entrance & exit to the carpark, and 3 flights of stairs. My disabled father said he would attempt to climb the stairs and I set off with the wheel chair to find a lift. The lifts (2, I think) are not sign posted, but are close to where the disabled parking is, which isnt sign-posted either.The lifts only go as high as the third floor. This is the (very run-down) shopping arcade below Placa Major. I made my way to where I thought my father would be... went down ½ flight of stairs (which had a disabled stair-lift in place - BROKEN) found 2 lifts, both BROKEN, down another ½ flight of stairs, found a modern glass lift BROKEN.
My father had to climb all 3 flights of stairs and by this time was exhausted. Entered the shopping arcade and asked a cleaner directions for the toilets. The arcade is on different levels, and where the disabled ramps are, disabled stair-lifts are in place over the ramps...and Im sure ur getting the hang of this by now... yup BROKEN. A couple of very big, all-in-black, heavy metal youffs came to our assistance, carrying wheelchair complete with Dad down to the lower level and the loo. 50 cents to get in (and be warned.. if ur paralysed down one side of ur body and take longer than 15 minutes in the loo... ur locked in !) So.. we saw the ladies loo and the gents loo... and in between... the disabled loo... except it wasn't... this was the wee cleaner's room, she was actually having her lunch there when we arrived... in amongst her cleaning materials, toilet rolls and the disabled toilet complete with hand rail in place !
We then tried to find a way to the next and final level... the Placa Major. From the shopping arcade... the only way is up another flight of stairs or the escalator...even seen a 79 y/o, half paralysed trying to get off an escalator... and the pile up it causes?

From parking the car to sitting down in the Placa Major took us 3 hours. The whole thing has left me so angry and I am sure that there must be quite a few EU regs being broken . My dad was tired and was made feel that it was all his fault - which it cleary was not.
There is NO disabled access from the street to the Placa Major from the bottom of la Rambla, likewise, there is no disabled access from the carpark to the Placa Major and there is no disabled toilet.
Placa Major can be accessed from some of the streets around it, but many of these streets also have stairs so my advice would be to do a reccy first and seriously dont expect there to be any disabled access even in a new build.

Miriam (..of the huge wheelchair-shovin-biceps ! )
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Old 21-04-2009, 10:20
Belladonna's Avatar
Join Date: Feb 2008
Location: London, Kent borders.
Posts: 4,073

Oh that sounds just awful for all of you! I wonder if someone knows anyway of being able to register a complaint?
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Old 21-04-2009, 11:09
pollensa's Avatar
Join Date: May 2001
Location: Colchester, UK
Posts: 3,824

Originally Posted by Belladonna View Post
I wonder if someone knows anyway of being able to register a complaint?
You could try the website for the Palma council http://www.palmademallorca.es/portal...sp?language=en There is a complaint form but the English is awful. I'm not sure if they have a section on disabled access.

There is the Palma Tourist Office - see OIT Palma (Plaça de la Reina) :: Oficines d'Informació Turística :: Consell de Mallorca

I also found this website which may have more information TFA - Tourism For All although I couldn't find anything specific on Mallorca.
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Old 21-04-2009, 23:48
med777's Avatar
Join Date: Mar 2008
Location: Scotland and part-time PP
Posts: 398

Thanx Pollensa,

Im reg'd with TFA... so I emailed them to ask if they have any Spanish links or suggestions. Also came across Age Concern, Mallorca, based in Santa Ponsa... so emailed them too, copied in my post and asked if they could help at least get the lifts sorted. Thats as far as have got at the moment but will keep at it

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Old 22-04-2009, 00:08
favie's Avatar
Join Date: Feb 2008
Posts: 644

I wish you luck Miriam, I was appalled to hear of your and yours fathers dreadful experience.... definitely needs to be reported....Good Luck
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Old 22-04-2009, 11:48
Join Date: Apr 2009
Posts: 2

Hi There,

Thanks for letting us know about this awful experience at Tourism For All in the UK.

We have been in contact with a few people, and hopefully will have some useful information to pass on soon.

Best regards,

Tourism For All
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Old 22-04-2009, 14:53
Join Date: Apr 2009
Posts: 2

Hi again,

I have sent details to your e-mail address with a contact in Mallorca which I hope will help to resolve the problems of broken lifts, signage and other equipment. Perhaps you could let us know the outcome?

Really hope this helps.

Best regards,

Tourism For All
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Old 28-04-2009, 21:04
med777's Avatar
Join Date: Mar 2008
Location: Scotland and part-time PP
Posts: 398

Thanx TFA,
Letter in the post to the Mallorca contact and will update as soon as I have any info.

Thanx again,
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Old 28-04-2009, 23:10
Join Date: Feb 2008
Location: Liverpool
Posts: 554

Hi Miriam, i hope your dad is ok now and isnt it typical of parents to blame themselves!?
As Favies said, it definately needs to be reported.
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Old 28-04-2009, 23:35
med777's Avatar
Join Date: Mar 2008
Location: Scotland and part-time PP
Posts: 398

Hiya jiggggy

it cant hurt to try & make it a wee bit easier for all !! they got (nearly all the bitz in place ! lol ) they just gotta get them all working ! and if all else fails, heavy metal geezers rule ! and big thanx to them

how's the puddle

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Old 09-01-2011, 13:15
Join Date: Jan 2011
Location: Dorset
Posts: 46

Med777 so sorry to hear of your experience. I think Mallorca has to up its game and improve standard, just not good enough. I am still trying to find an adapted hire car not only for my son, but a friend who is hoping to book a holiday on the island. They are even thinking of travelling to Barcelona and getting the ferry over. Mallorca wants tourist but it is not putting itself out.
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