Travelled twice last year with individual travelllers no problems whatsoever with travel documents, direction etc. Neither of the acomodations we stayed in were particularly luxury but in fantastic locations, both in Pollensa town. My only complaint with our first accomodation was that the housekeeper only made one of the bedrooms up because I had booked for only two people, the other bedroom still had dirty bed linen on. As I had travelled with my daughter who is 21 and we had not intended on sharing a bed I ended up washing bed linen on our first day. Our second villa booking had five bedrooms and they all had clean bed linen even though there were only four of us (two couples), so it is probably just down to whoever owns and upkeeps the accomodation. We have booked to return to the second accomodation again as we loved it so much even though slightly old fashioned it had so much character and was in such a lovely position we came home and booked it straight away for the following year. Recommendation in itself.