Praise for Telefonica

[alcanadakid]

Our internet went down lunchtime yesterday and after a call to Telefonica they send a text message to say that they had logged the complaint and early today we had a visit from an engineer. Ten minutes after he had left, having fixed the problem, we got another phone call to check we were happy, and finally a text to say that the file had been closed. All fixed within 24 hours and on a Saturday too.

Well done Telefonica, you could teach BT a thing or two!

[Deanscroft]

They could also teach Europa a thing or two as their Technical Support only work normal office hours Monday to Friday. Too bad if you loose connection late on Friday night as I did! Anyone thinking of switching beware - the grass isn´t always greener on the other side.......

[whaleywanderer]

Originally Posted by alcanadakid

Our internet went down lunchtime yesterday and after a call to Telefonica they send a text message to say that they had logged the complaint and early today we had a visit from an engineer. Ten minutes after he had left, having fixed the problem, we got another phone call to check we were happy, and finally a text to say that the file had been closed. All fixed within 24 hours and on a Saturday too.

Well done Telefonica, you could teach BT a thing or two!

Good too hear something positive about Telefonica for a change.

[The Wob]

Sounds like they have been ringing in the changes.....